FREE DELIVERY FOR ORDERS OVER S$50

GLOW™ is Doing Beauty Naturally™
Here are our frequently asked questions.

Have more questions? Email us at ask@iloveglow.com

What are the benefits of using Black Mask?

Black Mask is a great way to detox your pores and rejuvenate your skin! In addition to your daily skincare regime, use Black Mask every other day for added deep-cleansing and nourishment. You will experience clearer and brighter complexion, and better absorption of your skincare products..

Black Mask is especially useful if you live in the city, where your skin is constantly bombarded with pollutants. We love using it at the end of the work day!

Can I apply Black Mask to other parts of my body?

Definitely! Black Mask is specially concocted as a multi-tasking skincare product which you can use on your face, back and even chest! Slap it on wherever you find those blemishes and nasties.

How does Black Mask differ from other mud masks?

We produce instant undeniable results. Black Mask has 2-in-1 Cleanse and Exfoliate benefits. Multifruit-ExTM is a natural, nourishing fruit acid complex that gently exfoliates without rough scrubbing. Watch your skin glow, use after use.

Is Black Mask suitable for sensitive skin?

Black Mask is suitable for all skin types including the most sensitive skin. Our proprietary ClaycleanTM is known for its cooling effects on the skin – a great soothing beauty treatment in the summertime!

Is Black Mask suitable for acne? Will it trigger a breakout?

Black Mask helps prevent breakouts. Our proprietary ClaycleanTM contains activated coconut shell charcoal that is beneficial for clearing up acne, blemishes and purifying the skin from free radicals. It does this by pulling out impurities, drawing out heavy oil buildup and clarifying the skin. As bacteria is extracted, brought to the surface and cleansed day after day, your skin will be clearer and smoother.

How often can I use Black Mask?

Black Mask is gentle enough to use every day. Remember to follow with your favourite light moisturiser to hydrate your skin.

Should this be done as a morning or night beauty regimen?

Whenever you please! Black Mask can be used at any time of the day.

When will I see results?

You will see brighter, tighter and more radiant skin in just one use.

What are the benefits of using GLOWskinnyTM Shape-up Gels?

All-in-one: Firm. Shape. Moisturise!

I have sensitive skin, will there be any side effects upon application?

Our light, refreshing and non-sticky gels are 100% sulphate-free, oil-free, paraben-free and preservative-free. It can be used whether your skin is sensitive, dry, normal or oily.

Why do I have to take care of the skin on my body?

Our skin does not stop at the face; a smooth skin is important all over the body. Our shape-up gels will help you improve your skin texture while contributing to improving body contours.

Can I use GLOWskinnyTM Shape-up Gels along with other body moisturisers?

Our shape-up gels have hydrating effects, hence there is no real need for extra moisturiser.

How fast will I be able to see results?

Our shape-up gels’ efficacy in improving your body contour is supported by clinical tests. Your body shape will improve progressively with continuous usage. Most people will start seeing the body contour evolve and shape within 4 weeks of regular usage. Skin moisturization is almost immediate. Progressively your skin will become smoother as well. Skin improvement and body contouring will continue to improve as long as you use the products. The skin is constantly regenerated, every day.

Why do I feel a burning sensation after applying the Arm & Tummy Shape-up Gel?

Arm & Tummy Shape-up Gel contains capsicum (red chili) extract that creates a burning sensation. This helps improve blood circulation, facilitating the elimination of unwanted fat. Wash your hands thoroughly after applying Arm & Tummy Shape-up Gel.

Why do I feel a cooling sensation after applying All-over Body Sculptor and Bums & Thighs Shape-up Gel?

All-over Body Sculptor and Bums & Thighs Shape-up Gel contain menthol that gives a cooling, fresh feel. It also helps to tighten the skin.

What is the #GLOWgirls community? I’d love to be part of it! How do I start?

Come join us! We’ve built an awesome community of like-minded babes and we want YOU to be part of our #GLOWgirls movement! All you have to do is sign-up on our mailing list to receive exclusive free invites to our community events. And we’ll start seeing you soon!

It’s a whole load of fun: skincare workshops, makeup tutorials, zumba, yoga, circuit training, hip-hop… you name it, we’ve done it together. So why not join us? We’re looking to having fun with you!

What modes of payment do you accept on your website?

We accept payment via Paypal or credit card using Visa, Mastercard or Amex.

I ordered the wrong item. Can I return it?

If you have any issues with your order or have ordered the wrong product, and wish to return it, please do so unopened via tracked shipping to the mailing address below within 14 working days. Return mailing costs are the responsibility of the customer. 100% refunds are provided for all items that are unopened, unused and in original packaging. We apologise that we do not provide refunds for used products.

Singapore Office:
60 Paya Lebar Road #10-33
Paya Lebar Square
Singapore 409051

Once your return is received, an email will be sent to notify you and a refund will be processed within 7 days via your initial mode of payment.

 

How much is local shipping within Singapore?

Shipping within Singapore is FREE for all orders over $50. For orders $50 or less, a flat shipping rate of $5 will be charged upon checkout.

Do you ship internationally to the rest of the world?

YES! We ship worldwide, except for the following countries: Argentina, Brazil, Brunei, Chile, China, Colombia, Costa Rica, Ecuador, Guadeloupe, Guam, Guatemala, Indonesia, Mexico, New Zealand, Northern-Mariana-Island, Peru, Russia, Serbia, Thailand, Trinidad and Tobago, Uruguay & Falkland Islands (Islas Malvinas). Customs issues that we have no control over disallow us from shipping to these countries.

Overseas shipping rates vary accordingly by country. We don’t want to bore you with a full list of countries and the corresponding rates. There will be an auto-shipping calculator at check-out to automatically compute the shipping rate according to your geographical area and weight of your purchased products.

How long does shipping take? (for orders placed before noon)

COUNTRIES STANDARD DELIVERY TIMES (in working days Mondays to Fridays)
Singapore 1-2 business days
Rest of South East Asia 4-5 business days
USA 4-7 business days
UK 4-5 business days
Australia 4-5 business days
Europe, Switzerland 5-7 business days
UAE, Qatar, Saudi 4-5 business days
Canada 10 business days
Rest of the world 12-14 business days

How can I track my shipping?

You will receive a dispatch email with tracking information once your order leaves our warehouse. Once your order leaves our warehouse, all delivery queries should be directed to our external courier partner whose details will be in the dispatch mail.

When speaking to the courier, you will be required to quote the tracking number found in the dispatch email. If you did not receive a dispatch email, please contact us as ask@iloveglow.com and we will get back to you within 24 hours.